Stepping towards Technological Excellence
with Modern IT Outsource Service

In an era of rapid business transformations, having an efficient IT system significantly impacts an organization’s success. Material Automation (Thailand) Co., Ltd., a leading IT service provider in Thailand for over 30 years, understands the challenges businesses face in managing their IT systems. We are dedicated to providing convenient IT management services to support your business growth and achieve success.

We’d like to introduce our IT Outsource Service designed to meet comprehensive business needs, available in an annual package, allowing customers to have the most suitable format for their organization.

TheMSS Package (MAT System Support) – An all-inclusive package covering all IT aspects: The MSS, an annual package, provides comprehensive IT support and is ideal for businesses seeking full-fledged IT assistance. You have the flexibility to include the number of hardware devices you need in the service contract, enabling you to customize the package according to your business requirements. With this all-encompassing service, you can focus on core business activities while MAT takes care of all aspects of your IT infrastructure.

MSS packages cover the following services:

• IT Consulting: Expert guidance to improve and optimize your IT infrastructure and operations.
• PC Troubleshooting: Diagnosis and resolution of issues with computers, networks, software, and other technology devices.
• Helpdesk Support: Technical assistance and guidance for issue resolution.
• Onsite Support: Technical support direct to your organization.
• Preventive Maintenance: Care and prevention of potential issues with organizational equipment and systems to minimize future disruptions.
• System Development: Customized development of computer systems or software to meet specific business needs and requirements.
• Backup Solutions: Data backup and management services for data security and retrieval in case of risks or emergencies.
• Remote Service: Efficient remote support using technology to troubleshoot computer systems and software without physical visits, saving time and costs.
• Call/Email Service: Support and assistance provided through phone calls and emails.
• Reports: Detailed and transparent post-service reports for review and verification.

Hardware and software covered in our services include a wide range of products, from client devices like desktop computers, laptops, tablets, workstations, printers, scanners, and UPS to servers, storage, network products, etc.

Service Scope:

• Our package agreement provides peace of mind and continuous support throughout the year.
• We offer 5×8 service, providing support during business days and hours.
• Next Business Day Onsite support ensures critical issues are addressed on-site the following day.
• We collaborate with OEM manufacturers for warranty replacements and handle customer hardware-related requests.

Choose the service that suits your business:

Our goal is to enhance your business with efficient and smooth IT Support, we have a team of experts dedicated to providing excellent and tailored IT services that meet your business needs across Thailand, especially in Bangkok and Sri Racha (Chonburi) where we have branches ready to serve.

In addition to the main services mentioned above, MAT offers MSS Add-On Services to customers who desire high-quality and diversified support, such as:

• Preventive Maintenance: An additional service for customers who require server maintenance and care. This service ensures that customers have peace of mind knowing that the physical components of their server are in good condition. It helps maintain the overall health of the server, ensuring that all critical data within the organization is secure and functions efficiently with regular updates.
• Monitoring Service: An extra service for customers who want assistance in monitoring the status of specific hardware and receiving immediate responses when needed. This includes hardware monitoring, backup monitoring, NAS monitoring, and UPS monitoring.
• Management Report: An additional service for generating custom reports based on customer requirements. For example, a User Management Report provides insights into the current number of users on the server, while a File Sharing Permission Report offers data on user permissions for file sharing on the server.
• Computer Security Training Course for Users: An added service aimed at enhancing the knowledge and understanding of general computer users within the organization. It covers fundamental IT data security topics such as account and password management, email security, handling sensitive information, copyright and privacy, safe internet and public Wi-Fi use, dealing with computer viruses and threats, data backup, and security measures for remote work from home.

Contact us today to share your needs and request further details about MAT’s IT Outsource Service.